Warranty Policy

This Warranty Policy explains how Fuel Clothing handles issues with faulty, damaged, or incorrect items purchased from our website.

Your Consumer Rights

Nothing in this Warranty Policy affects your statutory rights as a consumer under UK law.

If an item is faulty, not as described, or not fit for purpose, please contact us so we can review the issue and advise on the next steps.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact us as soon as possible at contact@fuelclothing.net.

Please include your order number, a description of the issue, and clear photos showing the fault or damage where possible.

Incorrect Items

If you receive the wrong item, size, colour, or product, please contact us as soon as possible at contact@fuelclothing.net with your order number and details of the issue.

We will review the information provided and advise you on the next steps.

What Is Not Covered

This policy does not cover issues caused by normal wear and tear, accidental damage, misuse, improper care, washing contrary to care instructions, alterations, or damage caused after delivery.

How We Review Warranty Issues

Once you contact us, we may ask for photos or further details so we can assess the issue.

Where an item is confirmed to be faulty, damaged on arrival, or incorrect, we will provide a suitable resolution in line with your consumer rights.

Returns for Faulty or Incorrect Items

If we ask you to return the item, returns are accepted by mail only. Customers must print the return label before sending the item back.

Approved returns should be sent to:

Fuel Clothing
3A Chapel Walk
Worcester
WR1 3LD
United Kingdom

Refunds

If a refund is approved, it will be issued to the original payment method used at checkout.

Refunds are processed within 5 business days after the returned item has been received and approved.

Your bank, card provider, or payment provider may take additional time to show the refund in your account.

Contact Us

If you have any questions about faulty, damaged, or incorrect items, please contact us:

Fuel Clothing
Email: contact@fuelclothing.net
Phone: +44 1905 972600
Address: 3A Chapel Walk, Worcester WR1 3LD, United Kingdom